• Chrysler
  • Dodge
  • Jeep
  • Ram

Superior Dodge Chrysler Jeep Ram

1201 Exchange
Directions Conway, AR 72032

  • Sales: (888) 716-4345
  • Service: (888) 903-4985
  • Parts: (888) 904-2984


Automotive Salesman

Superior 5-Star - Automotive Salesperson

Qualification Requirements

  • Must have a current driver's license and no felonies
  • Ability to work long hours as needed.
  • Ability to effectively communicate, be a functional resource, and work well with others.
  • Superior customer service skills are required
  • Must adhere to safety procedures
  • Reliable, self-motivated, honest, punctual, professional and flexible attitude
  • Ability to become licensed through the state of Arkansas (or state of operation)

Basic Functions

A successful candidate must demonstrate superior customer service skills, excellent work ethic, motivation, and to meet and exceed sales goals. Additionally, a successful candidate will have superior ability to work independently as well as part of a team. This position is key to the business and responsible for selling vehicles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers; and closing the sale. This position reports to the General Sales Manager.

Responsibilities

  • Develops customer base by maintaining rapport with previous customers; suggesting trade-ins; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
  • Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
  • Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
  • Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
  • Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Demonstrate integrity and respect for the customer as well as company practices, procedures and policies.
  • Meet sales goals and follow up with customers
  • Telephone skills and etiquette
  • Excellent verbal and written communication
  • Customer focused and company oriented
  • Attend all mandatory meetings

Physical Skills

Must be able to lift up to 50 pounds independently; require sitting for extended periods of time with frequent stretching, reaching, walking, and stooping. Excellent visual acuity and manual dexterity required. Strong ability to communicate. Punctuality is a must.

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Automotive Service Advisor

Superior 5-Star - Automotive Service Advisor

Qualification Requirements

  • Any automotive certification is a plus
  • Must have a current driver's license and no felonies
  • Must be dependable, highly motivated, and able to meet demands of the position
  • Strong ability to multi-task, problem solve & delegate responsibilities appropriately
  • Ability to inspire, motivate, and lead a team to reach company goals
  • Ability to effectively communicate, be a functional resource, and work well with others
  • Superior customer service skills are required
  • Must adhere to safety procedures
  • Reliable, self-motivated, honest, punctual, professional and flexible attitude
  • Service management experience is a plus

Basic Functions

A successful candidate must have superior customer service skills, excellent work ethic, be motivated and team centric. As a Service Advisor for Superior, you are passionate about taking care of the customer's needs and ensuring they are provided updates throughout the process. This role requires handling adjusting to changing priorities, communication, and same-day follow up with the customer until they are satisfied. This position reports to the Service Manager.

Responsibilities

  • Provides outstanding customer service and schedule appointments with the customer
  • Explain to the customer the kinds of repair work needed for their vehicle, cost estimates, and level of comfort they should have that the dealership is working to resolve their needs
  • Customer service, technical knowledge, and good communication skills are essential for Service Advisors
  • Conducts problem solving techniques by listening to the customer description of symptoms, clarifying the problems, conducting inspections, developing estimates, test driving the vehicle, etc.
  • Verifies warranty and service contract coverage by looking through records or contacting the company to find out the information for the customer
  • Updates job knowledge by participating in required and extra curricular educational opportunities; reading professional publications.
  • Other jobs as described
  • Setting and confirming appointments
  • Greeting customers in a friendly, fast manner
  • Create a great vehicle delivery experience for the customer
  • Meet all targeted sales goals and performance metrics set by leadership

Physical Skills

Must be able to lift up to 50 pounds independently; require sitting for extended periods of time with frequent stretching, reaching, walking, and stooping. Excellent visual acuity and manual dexterity required. Strong ability to communicate. Punctuality is a must.

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Automotive Parts Advisor

Superior 5-Star - Parts Advisor

Qualification Requirements

  • Must have a current driver's license
  • Ability to work overtime as needed.
  • Ability to effectively communicate, be a functional resource, and work well with others.
  • Superior customer service skills are required
  • Must adhere to safety procedures
  • Reliable, self-motivated, honest, punctual, professional and flexible attitude
  • Good computer skills

Basic Functions

A successful candidate must have superior customer service skills, excellent work ethic, motivated to be successful and team centric. Additionally, a successful candidate will have superior ability to work independently as well as part of a team. As an Automotive Parts Advisor, you will be experienced and aware of the latest automotive technologies and be a persistent problem solver. Your ability to support the mechanics and technicians to troubleshoot problems is essential to this role. This position reports to the Service Manager.

Responsibilities

  • Sell parts to meet monthly forecasts
  • Issue parts and accessories to mechanic
  • Complete all assigned tasks timely on a daily basis
  • Parts Advisors solicit customers for parts and accessories sales using phone, direct mail, etc.
  • Provide delivery service of orders using parts truck.
  • Merchandise seasonal parts and accessories in an attractive manner.
  • Control files, reference books, and other paperwork at the parts counter
  • Maintain customer back order file.
  • Maintain master parts and price book.
  • Tracking all incoming and outgoing parts for a dealership.
  • Locating available parts when the dealership is out of stock.
  • Handling parts payment collection and making sure all parts are billed correctly through the service department and collision repair shop.
  • Packaging and shipping parts back to the manufacturer from time to time, and completing the appropriate record keeping.
  • Referring to parts manuals (both hard copy and electronic format) to identify exactly the right part(s) for the make, model and year of vehicles being serviced.

Physical Skills

Must be able to lift up to 50 pounds independently; require sitting for extended periods of time with frequent stretching, reaching, walking, and stooping. Excellent visual acuity and manual dexterity required. Strong ability to communicate. Punctuality is a must.

Apply for Position